The conditions stipulated below will enter into force between the parties, only when the seller has confirmed the order and sent the buyer all of the stated conditions.

YoIdentification and contact details of the owner

JD PLACAS DECORATIVAS (en lo sucesivo, JD PLACAS DECORATIVAS) con NIF B70882394domicilio en Calle de Cavanilles nº21, Madrid, Madrid, inscrita en el Registro Mercantil de Madrid, en el Tomo 41640 Folio 184, Sección 3, Hoja M-737747, opera a través del sitio web www.jdecoraciones.com only in peninsular Spanish territory.

You can contact the Owner through the following means:

Número de atención al cliente: 911238926
Correo electrónico: [email protected]

Coverage of our products

The use of this web platform, as well as any transaction carried out through it, is considered carried out in Spain and, therefore, is subject to current Spanish laws and regulations, all without prejudice to the legislation that may be applicable according to the consumer condition.

The purpose of these General Conditions is to establish the regulatory framework for the conclusion of the Contract. These conditions will be complemented, where appropriate, by the corresponding Specific Conditions.

As a Consumer, the Contract concluded is governed by Royal Legislative Decree 1/2007 of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws (in hereinafter referred to as, TRLGDCU).

Hiring procedure. How can I buy online?

Para que usted pueda acceder a los productos ofrecidos por JD PLACAS DECORATIVAS y realizar una compra deberá proporcionar de manera libre y voluntaria los datos personales que le serán requeridos.

It is reported that, in accordance with the requirements of art. 27 of Law 34/2002 on Information Society Products and Electronic Commerce, the contracting procedure will follow the following steps:

1. Click on the product you want to select and press the button: “add to cart”. <>.
2. If you want to continue shopping, you must press the “continue shopping” button.
3. Once you have selected the products you want to buy, as well as the number of units, you must click on “check out.”
4. Next, you must provide us with your personal data. For the appropriate purposes, you can log in or create an account to complete the order, or if you wish, make your purchase without registration, as a guest.
5. Next, you must indicate a delivery address and chosen shipping method.
6. On the same screen, on the right, you have the cart summary with the selected products, price, taxes, shipping costs (if applicable).
7. Por último, deberá seleccionar el método de pago deseado y confirmar su compra mediante el botón de “PEDIDO CON OBLIGACIÓN DE PAGO”.

Prior to the aforementioned button, an informative clause regarding data protection will appear, as well as access to the second layer of information (detailed information on the privacy policy) and access to these Terms and Conditions.

To process your purchase, you must read and accept both the Privacy Policy and these General Contract Conditions, which will govern the contract made. You can download the General Contract Conditions, if you wish.

In addition, you may accept the sending of commercial information and the sending of the invoice in electronic format.

informs that the electronic document that formalizes the contract will be correctly filed, guaranteeing that said document is accessible to the user. For these purposes, the user may request it from their customer area or through the contact methods provided in our Customer Service.

Technical means for error correction:

El usuario dispone de medios técnicos proporcionados por JD PLACAS DECORATIVAS durante el proceso de contratación para identificar y corregir posibles errores en la introducción de datos. En caso de identificar cualquier error en la introducción de datos, el usuario podrá seguir estos pasos:

• Access the client area using the credentials provided during the registration process. Identify the corresponding transaction and select the data correction option. Modify incorrect data and commit the changes.
• Servicio de Atención al Cliente: En caso de preferir asistencia directa, el usuario puede contactar con nuestro Producto de Atención al Cliente a través de los canales de comunicación habilitados, debiendo indicar que información es errónea y proporcionar la información correcta para la actualización inmediata.

It is important to note that once the shipping company takes charge of the product, any request for changes related to delivery must be made directly to the shipping company, using the tracking number provided. The rectification of data in this context will be subject to the discretion of the transport company.

Likewise, you should keep in mind that, for security reasons, if you choose PayPal as the payment method, once the order has been placed, it will not be allowed to make any type of change to the shipping address.

CUSTOMER SERVICE PRODUCT (SAC)

To provide comprehensive care, we inform you about the multiple ways you have to obtain information, manage complaints or obtain assistance related to your order. For the appropriate purposes, you can contact our Customer Service Product as follows:

1. Formulario de Contacto: Puede contactar con JD PLACAS DECORATIVAS a través de nuestro formulario de contacto disponible en nuestro sitio web. Puede acceder al mismo haciendo clic aquí.
2. Correo Electrónico: [email protected]
3. Telephone: 911238926

Customer service schedule:

Our SAC team will be available to help you during the following times:

Monday to Friday
10:00 – 14:00 and 17:00 – 20:30

Saturdays
10:00 – 14:00

Product information

Las descripciones de los productos ofrecidos en nuestro portal están basadas en el catálogo de productos de JD PLACAS DECORATIVAS. Los productos que presentamos en nuestro sitio web son cuidadosamente seleccionados de nuestra colección. Hemos dedicado especial atención para mostrar con gran precisión los colores y características de nuestros productos. Sin embargo, debido a la variabilidad en la calidad o resolución de los monitores o dispositivos utilizados por los usuarios, es importante que revisen detenidamente la descripción del producto en la ficha de compra, ya que esta no está sujeta a dichas contingencias.

In addition to the sale of products, we also have an online academy and offer in-person training in various areas related to our products.

Para proporcionar una información más completa, también indicaremos la disponibilidad de stock del producto. En el caso de que ocurriera algún error por el cual un producto se muestre disponible y no lo esté después de haberse realizado la compra, JD PLACAS DECORATIVAS informará al usuario de esta situación de acuerdo con lo establecido en nuestro apartado «POLÍTICA DE DEVOLUCIONES – Falta de stock».

Price information

El precio de cada producto o producto será el indicado en nuestra página web en el momento de la compra y estos serán expresados en la moneda Euro (€). A menos que se indique lo contrario, los precios de los productos mostrados en nuestro sitio web incluyen los impuestos legalmente aplicables (IVA español).

Additionally, shipping costs and applicable taxes will appear broken down at the time of purchase, on the payment screen, so that the user can precisely know the final price of the product and understand how it is composed.

It is important to keep in mind that prices may change at any time, although said modification will not affect orders that have already been placed.

Nuestro objetivo es mantener una relación transparente con nuestros clientes y abordar cualquier error de manera justa y eficiente. Por ello, aunque nos esforzamos por garantizar la precisión de todos los precios en la página, reconocemos que puede surgir algún error ocasional. En caso de detectar un error manifiesto en el precio de algún producto o producto que usted ha encargado y que pueda ser efectivamente probado, nos comprometemos a informarle de manera inmediata. En tal situación, le proporcionaremos la opción de reconfirmar su pedido al precio correcto o, alternativamente, de anularlo si así lo prefiere, de forma previa a la confirmación del pedido remitida a la dirección de correo electrónico proporcionada, momento en el que se producirá la debida perfección del contrato, de conformidad con las normativas aplicables.

Sale promotion

They will be considered sales promotion activities:

• Sales on sale.
• Sales on offer or promotion.
• Balance sales.
• Liquidation sales.
• Sales with gifts.
• Direct sales offers.

In all cases in which our entity carries out any of the above sales, the announcement will specify its duration and, where applicable, the special rules applicable to them. The duration of each sales period will be freely decided by the Entity.

In the case of items with a price reduction, the previous price will appear along with the reduced price, except in the case of items put on sale for the first time.

If the announced sales do not include the information set out in the previous paragraphs, it will be understood, as indicated in these conditions and in this section, that the price may vary depending on demand, not responding to a specific deadline or a promotion. specific. That is, they will be RRP prices (retail price).

En caso de ventas con obsequio o incentivo, este podrá ser entregado en el plazo que determine la venta sin exceder el establecido en cada Comunidad Autónoma, que en todo caso no será superior a tres meses desde la fecha de caducidad de la promoción.

Shipping costs

Shipping costs for our products will be calculated automatically during the purchase process and added to the purchase total before completing the purchase. We want to offer a fair and competitive shipping rate for all our customers.

Shipping Rates:
Standard Shipping: From €65. The final cost may vary depending on the destination and the weight of the package.

Offer and acceptance

The contracting procedure and pre-contractual information is in Spanish. This is the language that will be used to carry out the contract. If it can be carried out in another language, it will be indicated before starting the contracting procedure.

Information on payment methods

El pago del precio a través de la web se realiza en el momento de la compra y JD PLACAS DECORATIVAS le enviará un e-mail de confirmación de la compra realizada informando sobre la fecha prevista para la recepción del producto.

states that it does not have access to or store sensitive data related to the payment method used by the User, except for those strictly necessary for its management. Only the corresponding financial entity processing the payment has access to this data for the management of payments and collections. Once the purchase process is completed, an electronic document is generated in which the contract is formalized and which the user can print.

JD PLACAS DECORATIVAS se reserva el derecho de cancelar pedidos de conformidad con las presentes condiciones. Puede consultar los motivos de cancelación en el apartado específico que las regula.

What payment method can I use to make my online purchase?

Payment for the products offered by the entity may be made through:

1. Tarjeta de crédito o débito. Visa, MasterCard, Maestro, Discover Card, Diners Club y Union Pay.  Si su medio de pago es la tarjeta bancaria, al hacer clic en «Pedido con obligación de pago» usted está confirmando que la tarjeta de crédito es suya. Si recibe una notificación de que se ha rechazado tu tarjeta y has verificado que la tarjeta no ha expirado y que el número de información asociados a tu tarjeta no contiene ningún error, deberá contactar con su banco en primer lugar para averiguar cuál es el motivo del rechazo o falta de autorización.
2. PayPal. 

If you choose PayPal as the payment method, once the order is placed, it is not allowed to make any type of change to the shipping address.

• Wire transfer.
• En tienda. (Sin incremento sobre el precio final).

Using this method, payment will be made at the store selected for collection. Orders through payment in store will be held for 3 business days pending payment/collection starting the day after placing the order.

Once the order is placed, the company will confirm your order immediately. These General Contract Conditions will remain on this website, and must be accepted by you before making payment. 

How can I pay via bank transfer?

If you have chosen bank transfer as a payment method, you have a maximum of 3 business days to make it. The order will begin to be processed once the company has proof of the payment.

If after the period of 3 business days we have not received the deposit, we will proceed to cancel the order.

What information should I use to make the bank transfer?

Too easy. Once this payment option is selected, the information necessary to make the payment is as follows:

• Beneficiario: JD PLACAS DECORATIVAS SL
• BIC: BSCHESMMXXX
• IBAN: ES86 5142 1525 1623 2656
• Subject: ORDER NO.

The transfer costs will always be borne by the buyer.

Is it safe to enter my credit card details on the website?

As you can see in our security policy, our payment is secure using the indicated means. Our Online store has an SSL certificate that protects the banking information transferred in the purchase process using encryption methods. Confidential credit or debit card payment data is transmitted directly and securely to the financial institution.

When making the payment through the gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce. Then it will connect with the issuing bank, which will request authentication and authorization of the operation.

My card has been declined, what can I do?

If you receive a notification that your card has been declined, you will need to contact your bank first to find out why. However, this circumstance can occur for several reasons:

1. Las razones más habituales por las que un pago es rechazado están relacionadas con políticas de seguridad de pagos. Al realizar el pago a través de la pasarela de pago segura, el sistema verificará automáticamente que la tarjeta esté activada para Comercio Electrónico Seguro. A continuación, conectará con la entidad financiera que la emitió, la cual solicitará al comprador que autorice la operación mediante un código personal de autenticación. La operación solo se efectuará si el banco emisor de la tarjeta de crédito confirma el código de autenticación, y en ese momento se efectuará el cargo en la tarjeta. En caso contrario, la transacción será rechazada.
2. La tarjeta puede estar caducada. Compruebe que su tarjeta no exceda la fecha de validez.
3. Límites de crédito o retención de fondos. Puede que se haya alcanzado el límite de la tarjeta para efectuar compras.
4. Datos incorrectamente introducidos. Revise que ha rellenado todos los campos necesarios con la información correcta.

In any case, your bank is the only one that can provide you with the exact reason why a payment has been rejected.

My card has been used fraudulently, what should I do?

Usted deberá notificar a JD PLACAS DECORATIVAS a través del correo electrónico o por teléfono, de cualquier cargo indebido o fraudulento en la tarjeta utilizada para compras en la web, en el menor plazo de tiempo posible, con el objeto de que JD PLACAS DECORATIVAS pueda realizar las gestiones que considere convenientes.

Información sobre la factura

The company generates invoices in electronic format as long as you previously authorize us at the final time of the purchase. If you have not marked your consent to receive the invoice in electronic format, we will provide you with your paper invoice along with the shipment of the order since this will be the format established by default.

If you have not checked the box that authorizes the issuance of the invoice in electronic format, but are interested in having it in that format, you can request it later through your user area if you are a subscriber of any product or product of our company or by writing to the email address provided in these conditions.

The invoice will be issued in the name of the natural or legal person placing the order, so the User must ensure that the correct and complete details of the buyer are entered.

No subsequent changes will be possible.

JD PLACAS DECORATIVAS advierte que, para preservar la confidencialidad de los datos, únicamente se emitirán duplicados de factura al titular del contrato. No se emitirán duplicados a terceros.

SHIPPING POLICY

Plazo de entrega

, we strive to ensure that your orders arrive on time and in perfect condition. To do this, we work with trusted transport companies such as SENKER, GLS, SEUR, and CORREOS. However, due to the nature of our products, shipping may take up to 30 days as each piece is made to order.

Delivery Times and Procedure:

Fabricación y Envío: Dado que nuestras JD PLACAS DECORATIVAS se fabrican a medida, el proceso de envío puede tardar hasta 30 días desde la confirmación del pedido.

Empresas de Transporte: Utilizamos los servicios de SENKER, GLS, SEUR, y CORREOS para garantizar una entrega segura y eficiente.

Notificación de Retrasos: En caso de que, por cualquier circunstancia, el pedido no pueda entregarse dentro del plazo establecido, le notificaremos lo antes posible para mantenerle informado.

Additional considerations:

Días Laborables: Todos los plazos mencionados se refieren a días laborables y están sujetos a la confirmación del pago según el método seleccionado.

Información de Retrasos: Si se produce algún retraso en la entrega, nos comprometemos a informarle sin demora para que esté al tanto de la situación.

Días No Laborables: Por favor, tenga en cuenta que no realizamos entregas los sábados, domingos, ni festivos nacionales, autonómicos y locales.

If you have any additional questions or need more information about delivery times, please do not hesitate to contact our customer service.

Lugar de entrega

undertakes to deliver the product in perfect condition to the address you have indicated, which must be located in Spanish territory. To ensure successful delivery, it is important that the address provided is accessible during normal business hours.

Es importante tener en cuenta que JD PLACAS DECORATIVAS no asume responsabilidad alguna en caso de que la entrega del producto no se lleve a cabo debido a datos incorrectos, inexactos o incompletos proporcionados por el usuario. Asimismo, JD PLACAS DECORATIVAS no será responsable en casos en los que la entrega no pueda efectuarse debido a causas ajenas a la empresa de envíos asignada, como la ausencia del destinatario.

Transmisión del riesgo y de la propiedad

Delivery is considered to have been made from the moment in which the product has been made available to the User or a third party indicated by him (other than the carrier) at the indicated delivery location. The risk of the products (among others, loss, damage or theft) will be transferred to the User from the moment the product(s) have been made available to them. However, if it is the consumer and user who orders the transportation of the goods or the chosen carrier is not among those proposed by the businessman, the risk will be transferred to the consumer and user with the delivery of the goods to the carrier. without prejudice to your rights against it.

Problemas en la entrega

Si existiera alguna discrepancia o problema visible en el pedido en el momento de la entrega, no debe aceptar la entrega y debe hacerlo constar en el albarán o medio utilizado por el transportista. En caso de aceptar el pedido con notables daños o vicios perceptibles a la vista, pueden existir problemas para la devolución del mismo. No obstante, tanto en esos supuestos como en aquellos casos en que los vicios fueran detectados en el momento de apertura del paquete, deberá ponerse inmediatamente en contacto con nosotros a través de nuestro correo electrónico [email protected] dejándonos sus datos personales y número pedido, una fotografía, descripción de la discrepancia o problema y en breve nos pondremos en contacto con usted para tratar de solucionar la incidencia.

LEGAL GUARANTEE

El Usuario podrá ejercer la garantía legal de TRES AÑOS para los productos o servicios conforme a la normativa vigente sobre garantía de los productos de consumo, según lo establecido en el Real Decreto Legislativo 1/2007, de 16 de noviembre, por el cual se aprueba el texto refundido de la Ley General para la Defensa de los Consumidores y Usuarios y otras leyes complementarias. Además, JD PLACAS DECORATIVAS se compromete a mantener la disponibilidad de piezas de reparación y un servicio técnico adecuado durante un periodo de 10 años a partir de la fecha en que el producto deje de fabricarse.

QRETURNS POLICY

Derecho de desistimiento

Products that are not among the exceptions of art. 103

Para devolver un producto, como persona física, dispone de un plazo máximo de catorce (14) días naturales desde la recepción del producto.

Los gastos de envío derivados de la devolución correrán a su cargo.

Examples of non-application of the withdrawal period:

• Custom made or personalized items.

How should you proceed to return a product?

1. The products must be returned in the same conditions in which you received them, along with any accessories related to them, it being advisable to accompany a photograph of the condition of the product and packaging.
2. You will be responsible for the costs of returning the product 
3. Under no circumstances will we accept returns sent postage due.

Once we verify that the products you return to us meet all the specifications of the Return Policy, we will send you an email informing you that the return has been accepted.

Si tiene alguna duda sobre el proceso de devolución, póngase en contacto con nosotros a través del e-mail de contacto [email protected] o en el teléfono de Atención al Cliente 911053020.

Para realizar una devolución usted deberá entregar al transportista los productos junto con el formulario de devolución que puede download here.

Reembolso

Cualquiera que sea el sistema de pago utilizado por usted, la devolución del importe se pondrá en marcha en la mayor brevedad posible pero siempre dentro de un plazo de 14 días siguientes a la recepción en nuestros almacenes del producto. En el caso de haber realizado el pago mediante transferencia, para realizar la devolución deberá adjuntarnos en el formulario de devolución un número de cuenta donde poder realizarle el ingreso.

Falta de stock

En caso de que estén agotadas todas las unidades del producto adquirido, el servicio de Atención al Cliente comunicará este hecho, a la mayor brevedad posible, a través de los medios de contacto facilitados durante el proceso de compra. En esta situación, JD PLACAS DECORATIVAS se compromete a realizar el reingreso del importe de la compra de forma inmediata y, en todo caso, sin demora indebida.

MINORS

JD PLACAS DECORATIVAS dirige sus productos exclusivamente a usuarios mayores de 18 años. Los menores de esta edad NO están autorizados a utilizar nuestros productos y no deberán, por tanto, enviarnos sus datos personales. JD PLACAS DECORATIVAS no asume responsabilidad alguna en caso de que menores de edad intenten acceder o utilicen el producto de manera no autorizada. A los efectos oportunos, se insta a los progenitores o tutores legales a supervisar las actividades en línea de los menores y a garantizar que no utilicen este producto sin la debida autorización.

Conflict resolution

Applicable law and jurisdiction

La relación entre JD PLACAS DECORATIVAS y el Consumidor y Usuario se regirá por la normativa española vigente. De conformidad con lo dispuesto en el artículo 90.2 del TRLGDCU, todas las disputas y reclamaciones derivadas de este aviso legal se resolverán por los Juzgados y Tribunales del domicilio del consumidor.  

Complaint forms

We are committed to guaranteeing the satisfaction of our clients and addressing any claim in a timely and effective manner. If at any time you consider that your rights as a consumer have not been respected or you have a complaint about our products or services, we offer you the possibility of requesting Complaint Forms.

You can make this request in the following ways:

• In the physical store: If you prefer to present your claim in person, you can request the Claim Forms in our physical store located at C/ DEL PRINCIPE DE VERGARA Nº 109 PLANTA 2 (28007 MADRID) MADRID.

• Via email: If you wish to request the Claim Forms electronically, you can send an email to our official contact address: [email protected] In the subject of the email, please include “Request for Claim Forms” . In the body of the email, provide your full name, address, and a brief description of the complaint or reason for the request.

Once your request is received, we undertake to provide you with the Claim Forms as soon as possible and to provide you with all the necessary assistance to complete them correctly. Your opinion is important to us and we will endeavor to resolve any problems or inconveniences fairly and transparently.

Remember that we are here to help you and we are committed to the quality of our products and services. If you have any additional questions or need more information, please do not hesitate to contact us. We will be happy to assist you.

Extrajudicial conflict resolution

In accordance with the provisions of article 40.5 of Law 7/2017, of November 2, which incorporates Directive 2013/11/EU of the European Parliament and of the Council, of May 21, 2013, into the Spanish legal system. , on alternative resolution of online disputes in consumer matters, the consumer and user is informed that in case of conflict they may resort to extrajudicial resolution of online disputes:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES

Reclamaciones sobre Propiedad Intelectual

respects the intellectual property of third parties. If you consider that your intellectual property rights may have been infringed, please notify us of this incident by email at [email protected] providing the following information:

• Detailed description of the work protected by intellectual property rights that you believe has been infringed.
• Clear and specific identification of the exact location on our website where the alleged infringing content is located.
• Sufficient contact information.
• A statement in which you represent in good faith that the use of the content in question is not authorized by the owner of the intellectual property rights, its legal representative or the law.
• A statement that the information provided in your notice is accurate and that you are the intellectual property owner or are authorized to act on the owner's behalf.

Once we receive this information, we will proceed to analyze it and take appropriate measures, in compliance with our policies and applicable legislation. We appreciate your cooperation in this process and are committed to addressing any claims of intellectual property infringement diligently.

LEGAL NOTICE AND PRIVACY POLICY

For detailed information about the Product Owner, as well as the legal terms and conditions of the operation of this website, and how we handle and protect your personal data, please visit the sections Legal Notice and Privacy Policy available on our website.

Security policy

JD PLACAS DECORATIVAS ha contratado para su sitio web un certificado SSL.

An SSL certificate protects all personal and confidential information that can be handled on a website, regardless of the information that is being transmitted, such as from any of the website's contact forms to the server, or the data introduced for subscription to newsletters or access to protected areas, etc.

The website address will appear in green, activating the “https” protocol that allows secure connections from a web server to the user's browser.

MODIFICATIONS

These General Contract Conditions may be modified/updated based on established legal requirements or by updating our policies. For this reason, we recommend that you review these GTC before proceeding to purchase new products.

Date 06/14/2024

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